Sample Topic 4

You should spend no more than 20 minutes on this task.

You booked a two-week holiday to Sydney with Fly-by- Night Travel. You are not happy with the holiday— the flight was delayed, the hotel was noisy, and so on.

Write to Fly-by-Night Travel to complain about the holiday giving details about the problems. Request some compensation or refund.

You should write at least 150 words.
You do NOT need to write your own address.
Begin your letter as follows:

Dear_______ ,

 

Sample Answer

Dear Mr. Jenkins,

I am writing to complain about my recent holiday in Sydney which was orga¬nized by your company. My wife and I selected the two-week Women ' s Weekly tour starting on 29 December. Your agency claimed we would be picked up at the air¬port , and that the hotel was three-star quality. The all-inclusive price we paid in¬cluded breakfast and dinner and two excursions.

On arrival at the airport, there was no one to meet us. We waited for half an hour and then had no choice but to take a taxi. This cost $ 30. The receipt is enclosed .

The hotel was not what I would consider three-star. The room was dirty; the beds were small and uncomfortable. The breakfast portions were very small, and the hotel refused to provide us with dinner. We had to spend a further $ 500 on ex¬tra meals. Again , I enclose our restaurant receipts.

I find it dishonest and unacceptable that your company sold us a tour which in no way resembled the description , and my wife and I expect to be compensated for all our extra expenses. The receipts which are enclosed total $ 530. In addition , we claim a refund of $100 because the room was not up to the promised standard.

We expect to receive your cheque for $ 630 very soon .

Yours sincerely, J. Smith